Privacy Policy
- Your Privacy Matters
Electronic Locks Australia respects your right to privacy and is committed to protecting the privacy of our customers and website visitors. We comply with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, and protect your personal information. "Personal information" refers to any data we hold that identifies you.
- Collection of Personal Information
Electronic Locks Australia may collect personal information that you provide to us directly, enter on our website, or give in other forms. This can include basic details such as your name, phone number, address, and email address, which enable us to send you updates, process your orders, and provide services. We may also gather information when you give feedback, share business or personal details, respond to surveys or promotions, change preferences, or interact with our customer support. Additional information may be collected during other interactions with us.
- Methods of Collecting Personal Information
We collect personal information from you in various ways, such as through electronic or in-person interactions, website access, or while providing services. We may also receive personal information from third parties, which we will protect in line with this Privacy Policy.
- Use of Personal Information
Your personal information may be used to provide you with updates, services, and additional opportunities. It helps us improve our offerings and better understand your needs. We may contact you through various channels, including telephone, email, SMS, or mail.
- Disclosure of Personal Information
We may disclose your personal information to employees, officers, advisers, agents, suppliers, or subcontractors when reasonably necessary for the purposes outlined in this Policy. Disclosure to third parties only occurs when required to deliver our services. We may also disclose information to comply with legal obligations, protect our rights, or ensure the safety of others.
Information may be transferred, processed, or stored in countries outside Australia. In the event of a business change, such as a sale or transfer of assets, personal information may be transferred to the new owner, subject to confidentiality agreements. By providing your personal information, you agree to this Privacy Policy and the types of disclosure outlined here. When sharing information with third parties, we will require them to comply with this Policy.
- Security of Personal Information
Electronic Locks Australia is committed to securing the personal information you provide. We have implemented physical, electronic, and managerial measures to protect against unauthorized access, misuse, and loss. However, the transmission of information is at your own risk, and we cannot guarantee the security of any information transmitted to or from us.
- Accessing Your Personal Information
You can request access to personal information we hold about you under the Privacy Act 1988 (Cth). A small fee may apply for processing such requests. If you believe the information we hold is inaccurate, outdated, or incomplete, please contact us at sales@electroniclocksaustralia.com.au. We reserve the right to deny access in circumstances permitted under the Privacy Act.
Terms of Service
Website Usage
The website, electroniclocksaustralia.com.au, is operated by ABN 62 125 455 263 and its related corporate entities that conduct business in Australia (collectively referred to as "Electronic Locks Australia," "we," "us," "our," or "the Company"). This website is intended for use in Australia.
Any individual, business, or entity that accesses or uses this website is referred to as "you" or "your."
Order Processing and Shipping
All orders are processed within 2 business days. Once dispatched, please allow up to 7 business days for delivery.
We use Australia Post for all parcel deliveries (standard tracked). Ensure your name and address details are correct when placing an order. We are not responsible for parcels that fail to arrive due to errors in the provided information. If a parcel is undeliverable due to such errors, you may be charged additional shipping fees unless the mistake is on Electronic Locks Australia's part.
Terms of Use
By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms of Use. These Terms apply exclusively to your use of this website. If you do not agree, you should cease using the website immediately.
These Terms of Use may be updated by the Company from time to time. By continuing to use the website after any changes, you agree to be bound by the revised Terms of Use.
Goods and Services
By using this website, you also agree that you have read and understood the Terms and Conditions on which goods and services are supplied by Electronic Locks Australia. These terms are subject to change, and any updates will apply to future transactions made on this website.
Shipping Policy
Electronic Locks Australia is an Australian-owned and managed company, with all products shipped from the vendors warehourse.
Login and Account Security
You must create a login username and password to place orders through Electronic Locks Australia's website. You are responsible for safeguarding your account credentials. The Company is not responsible for unauthorized use of your login details and is not required to verify the authenticity of orders placed using your credentials.
Product Specifications
Product availability and specifications may change without notice. There may also be slight variations in the finishes, materials, colors, and other details of products. Images and videos on the website are for representation purposes only and may not reflect exact product specifications.
Before placing an order, verify the product's availability and specifications, even if you have ordered it before.
Order Acceptance
Orders placed via the website are subject to acceptance by Electronic Locks Australia. An acknowledgment of receipt does not constitute acceptance. We reserve the right to accept or reject orders due to unavailability, pricing errors, or other issues. We will notify you if an order cannot be accepted.
Payment
Payment for goods and services must be made in accordance with the Terms and Conditions. If paying by card, you authorize Electronic Locks Australia to charge the card for any amounts due. The Company is not obligated to verify the cardholder’s identity before processing payments.
Returns and Refunds
Products may only be returned according to the Terms and Conditions or as required by law. If Electronic Locks Australia agrees to accept returns for non-defective items, a fee may apply. Refunds may take up to 14 days to process.
Cancelled Orders
If Electronic Locks Australia agrees to cancel an order, a cancellation fee may apply.
Intellectual Property
All content on this website, including text, images, logos, and trademarks, is protected by copyright and may not be reproduced, copied, or used for commercial purposes without the Company’s prior written consent.
Restricted Use
Access to this website is granted on a non-exclusive, limited basis for personal, non-commercial use, or for the promotion and sale of our products. You are not permitted to disclose our pricing or other business terms to third parties without permission.
You may link to this website, but only on a non-exclusive, limited basis. We reserve the right to remove any links at our discretion.
Warnings and Disclaimers
We do not warrant the accuracy or completeness of the information provided on this website. You are responsible for ensuring that your use of the website does not expose you to risks such as viruses.
We are not liable for any loss or damage resulting from errors or reliance on outdated information on this site.
Linked Websites
Our website may contain links to third-party websites. We do not control the content of these sites and are not responsible for their accuracy or reliability.
Privacy Policy
The use of our website is governed by our Privacy Policy, which is available on the website and is incorporated into these Terms of Use.
Indemnity
You agree to indemnify Electronic Locks Australia against any claims, losses, or liabilities arising from your use of the website or breach of these Terms.
Disclaimer of Liability
To the fullest extent permitted by law, Electronic Locks Australia disclaims any liability for any indirect, special, or consequential damages resulting from the use of this website. If liability cannot be excluded, it will be limited to the repair or replacement of goods, or re-supply of services.
Miscellaneous
These Terms are governed by the laws of Australia, and any disputes will be resolved in the courts of Australia. If any provision of these Terms is unenforceable, it will be severed, leaving the remainder of the Terms in effect.
If you have any questions about these Terms, please contact us.
Return Policy
Returns and Warranties Policy
At Electronic Locks Australia, we operate as a third-party supplier, sourcing our products directly from trusted manufacturers and suppliers. As such, the returns and warranty terms for our products align with those provided by the original manufacturers. Below, you will find detailed information on our returns policy, warranty processes, and resources to guide you through the steps.
Supplier Warranty Terms
All products sold by Electronic Locks Australia come with the original manufacturer’s warranty. Warranty terms, conditions, and durations vary by product and supplier. For specific details on your product’s warranty, please refer to the links and information below:
- Schlage Omnia Smart Lock: Warranty and Returns Policy
- McGrath, DormaKaba, and Lockwood Products (e.g., MLNX1, Windsor, 001 Touch, 8816 Leverset, etc.): Returns and Warranty Information
- Yale Products: Warranty and Returns Information
- KAS NEO Lock:
- Igloohome Products:
- To initiate a return or exchange for Igloohome products, please contact gavin@secureyourworld.com.au .
- Exchange, Returns, and Refunds Policy:
All Igloohome products can be returned within 30 days if you change your mind. The product must not have been used or installed and must be in a condition that it can be re-sold as new. The customer is responsible for return shipping costs, and a 15% restocking fee applies.
- Häfele Returns (DL8800 lock): Returns and Warranty Information
- Lock and Key (All Carbine Products): Warranty and Returns Policy
- Elite Electronics (KAADAS Locks): Returns and Warranty Information
- Inni Homes (DDL 707 Leverset): Warranty Information
If you need help or have any questions, please contact us at sales@electroniclocksaustralia.com.au . We are committed to ensuring your satisfaction and assisting with any concerns regarding your purchase.
Returns Policy and Conditions of Returns
- Returns are accepted only for defective items, incorrectly supplied items, or items covered under Australian Consumer Law (ACL).
In addition to the suppliers’ policies, Electronic Locks Australia complies with Australian Consumer Law. Customers are entitled to a refund, repair, or replacement if a product:
- Is faulty.
- Does not match the description provided.
- Fails to perform as expected.
- Non-faulty returns (e.g., change of mind) may be subject to:
- A return fee.
- Postage costs.
- A 15% restocking fee.
Return Process
- Initiate Return:
Inform us via email at to initiate the return process. Include your proof of purchase and reason for the return.
Complete RMA Form:
Fill out the Return Merchandise Authorization (RMA) Form and attach it to the returned item(s).Ship the Item:
Follow the instructions provided within the RMA form and ship the item to:Return Address:
PO Box 1867
Broome, WA 6725Customer are responsible for return shipping costs unless the return is due to a supplier error or a faulty product.
Time Frames
FAQs
Q: How do I know if my product qualifies for a return?
A: Returns are accepted for defective, incorrectly supplied items, or if required under ACL. Non-faulty returns are subject to specific conditions, including fees.
Q: How long will it take to process my refund?
A: Refunds may take up to 5 business days after we receive and inspect the returned item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to a supplier error or a faulty product.
If you have additional questions or require further assistance, please contact us at sales@electroniclocksaustralia.com.au or 1300 474 713 and you may also visit our website and chat with our customer support. We’re here to help!
Order Cancellation / Modication
Order Cancellation / Modication
If you need to cancel or modify your order, please contact us as soon as possible by calling 1300 474 713 or emailing us at . We will make every effort to accommodate your request. However, if the order has already been processed, cancellation or modification may no longer be possible.
