Frequently Asked Questions

What is an electronic smart lock?

An electronic smart lock is a keyless locking system that allows you to control and monitor access to your property using methods such as a PIN code, RFID cards, smartphone apps, or even biometric authentication (e.g., fingerprint). It provides enhanced security and convenience compared to traditional locks.

How do I operate the electronic lock?

You can operate most electronic locks via:

  • PIN Codes entered on the lock's keypad. 
  • RFID Cards that you tap on the lock. 
  • Smartphone apps that control access remotely. 
  • Physical Keys (for some models as a backup).    
  • Biometric Access 
  • Voice command integration. 
Is my smartphone required to use the lock?

Not necessarily. While many locks come with a smartphone app for remote access and monitoring, you can also use PIN codes, RFID cards, or keys to unlock the door.

How secure is an electronic lock?

Electronic locks are highly secure when used correctly. They use encryption to protect communication between the lock and your smartphone. Features like auto-locking, temporary passcodes, and audit trails enhance control and security.

What happens if the power goes out?

Electronic locks are typically battery-powered, so they continue to function during power outages. Most locks notify you when the battery is low, and some models offer a backup power source or manual key access in case the batteries die.

Can I give temporary access to someone else?

Yes. Many electronic locks allow you to generate temporary, one-time, or recurring access codes for guests, contractors, or cleaners. You can set these codes to expire at a specific time or after a certain number of uses.

How do I know who accessed my property and when?

Most electronic locks provide an audit trail feature through the app. This feature allows you to see the history of who unlocked the door and when, offering greater control over access to your property.

What if my phone is lost or stolen?

If your smartphone is lost or stolen, you can log into your smart lock account on another device to change your password and manage access. For added security, you can disable the stolen phone’s access remotely.

Are electronic locks weather-resistant?

Yes, many electronic locks are designed to withstand various weather conditions. Look for locks with an IP (Ingress Protection) rating, which indicates how well the lock is protected from dust and water.

Can the lock be used on any type of door?

Electronic locks are generally compatible with standard doors. However, the specific size, type, and thickness of the door may require additional consideration. Be sure to check the product specifications or consult with an installer for proper fit.

How do I install an electronic lock?

Installation can be completed by a professional or done yourself (DIY). If you're unsure or prefer assistance, we offer a convenient installation service. Some of our products come with detailed step-by-step instructions, but if you need extra help, feel free to reach out to us, and we'll arrange installation for you.

Do electronic locks require maintenance?

Yes, minimal maintenance is required. You’ll need to replace the batteries as needed (often once a year) and keep the lock’s keypad or scanner clean. Some advanced models will notify you when battery levels are low.

Can I integrate the lock with my smart home system?

Yes, many electronic locks are compatible with smart home systems like Amazon Alexa, Google Assistant, or Apple HomeKit. Check your lock’s compatibility with your existing smart home devices.

What is the warranty on electronic locks?

Warranties can vary by brand and model, but many electronic locks come with a 1-2 year warranty that covers manufacturing defects. Be sure to review the specific warranty terms provided with the lock.

How can I reset my electronic lock?

To reset your lock, refer to the user manual for specific instructions. Most locks can be reset by holding down certain buttons for a few seconds, which clears the data and settings, allowing you to reconfigure the lock.

Can I use electronic locks in commercial settings?

Yes. Electronic locks are often used in commercial environments due to their flexibility, convenience, and enhanced security features. They are ideal for offices, retail stores, and other commercial properties where controlling access is essential.

Will the smart lock automatically lock the door when someone goes outside?

Many of our smart locks include an Auto-lock feature, which can be customized to your preference. When Auto-lock is enabled, the door will automatically lock after a set delay once someone exits, providing security without needing manual action. However, if you prefer more control, you can disable Auto-lock. In this case, the door will remain unlocked after someone enters or exits, allowing you to manually lock it as needed. To manually lock the door, you can either press and hold the # key on the lock or use the padlock icon in the TTLock app. These options allow you to adjust the locking function to fit your lifestyle and security needs.


Download TT APP with Google Play Store or Apple App Store

     

Which mobile app works with your smart door locks, and how do I set it up?

Many of our smart locks include an Auto-lock feature, which can be customized to your preference. When Auto-lock is enabled, the door will automatically lock after a set delay once someone exits, providing security without needing manual action. However, if you prefer more control, you can disable Auto-lock. In this case, the door will remain unlocked after someone enters or exits, allowing you to manually lock it as needed. To manually lock the door, you can either press and hold the # key on the lock or use the padlock icon in the TTLock app. These options allow you to adjust the locking function to fit your lifestyle and security needs.


Download TT APP with Google Play Store or Apple App Store

     

Which mobile app works with your smart door locks, and how do I set it up?

Most of our smart door locks are compatible with the TTLock app, which provides various features such as locking/unlocking, creating passcodes, registering fingerprints and fobs, enabling passage mode and autolock, viewing/exporting log records, and adding an optional WiFi bridge for remote access.

For step-by-step instructions on setting up the TTLock app with our locks, please refer to this guide: Setting up your TTLock application.

Do your locks offer the ability to track who enters the office and when?

Absolutely! Our smart door locks come with advanced tracking features that allow you to monitor and review entry logs. You can easily see who unlocked the door and at what time.

To view these logs on the TTLock app, simply go to the Records section, where you can also export the data if needed.

This feature provides a complete record of access activity, ensuring better security and peace of mind.

Do your locks track both entry and exit, including time and date?

Our locks generally allow for free exit without the need for a code. However, we also provide double-sided locks that require a code for both entry and exit. This feature enables tracking of both access and egress, with detailed logs that include the time and date for enhanced security.

For single-sided locks, the logs only capture when the door is unlocked, with exit activity not being recorded. You can also export logs to Excel for further review and management via the web-based TTLock management system at https://lock.ttlock.com/.

Is it possible to unlock the door if the battery dies?

Yes, there are two ways to unlock the door. First, you can use a power bank and an Android cable to temporarily charge the lock, allowing you to open it with your card, fingerprint, or password. Alternatively, you can use the manual override key that comes with the lock.

Will I receive any spare keys or cards?

 Yes, you'll receive 2-3 manual override keys, depending on the model, along with 3 RFID cards.

Does the cost include installation?

No, a separate charge applies for installation service that you can book through Electronic Locks Australia. Check out the Installation Service.

Can my smart locks get damaged?

We advise customers to avoid slamming the door, which can damage the lock's motherboard. Any damage caused by this will not be covered under warranty. To prevent such issues, we recommend installing a door closer.

Additionally, battery leaks can impact the motherboard. To avoid this, inspecting the battery compartment every 2 to 3 months is a good idea.

If my fingerprint scanner stops working, what should I do?

First, inspect the cable connector for any bent pins and ensure it's fully inserted into the socket.

If the pins appear to be in good condition, try replacing the batteries with a new set.

Then, follow the instructions in the user manual to restart the registration process and pair the lock again.

Do smart locks work for hotels and motels?

Absolutely! We offer a variety of smart locks that not only improve your hotel's efficiency but also eliminate the hassle of physical key cards. These locks offer features such as:

  • Timed passcodes for guest access

  • Permanent passcodes for staff and management

  • One-time passcodes for maintenance and repairs

  • Recurring or time-specific passcodes for housekeeping staff

I’ve installed the batteries, but my lock still isn’t working. Why?

Please check the Installation Service to ensure everything is set up correctly. Make sure the cable is properly connected and securely plugged in. Refer to the user manual to verify that the spindle is correctly installed as well.

What should I do if my Secure Wi-Fi Gateway isn't working?

If you're experiencing issues with your Wi-Fi Gateway, try these steps:

  • Reboot the lock following the instructions in the user manual.

  • Ensure that all software on your phone is up to date.

  • Confirm that both your phone and the Wi-Fi hub are connected to the same 2.4 GHz network.

  • Refer to your user manual for additional troubleshooting steps.

What are the smart locks come with some potential drawbacks:

  • Installation can be frustrating if you're not tech-savvy.

  • A smartphone is required to operate most smart locks.

  • If the lock’s battery dies, unlocking the door can become an issue.

  • There is a risk of the lock being hacked.

  • Smart locks tend to be more expensive compared to traditional locks.

What are the advantages and disadvantages of keyless entry?

Advantages of Keyless Entry for Your Home:

  • You can lock and unlock doors remotely.

  • They integrate with smartphones for easy access.

  • No need to carry physical keys.

  • Allow you to manage and control who enters your home.

  • Offer a modern, stylish appearance.

Disadvantages:

  • Potential vulnerability to hacking.

  • Installation may require professional help.

  • Requires a smartphone for use.

  • May prevent access if the battery runs out.

Are smart locks easy to break?

Our smart locks are built with high-quality materials and include multiple security features designed to prevent unauthorized access and ensure strong protection against break-ins.

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